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MORE ABOUT ME

I am a customer service representative with over 9 years of experience in the field managing incoming calls and customer inquiries. Committed to ensure excellent service standards, increase customer loyalty and maintain high customer satisfaction.

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Customer service experience includes Back Office and Phone support, Telemarketing, Technical Support and Inbound Travel Agent.

In line with my customer service experience and my ability to multi-task, prioritize and manage time effectively I enrolled in a freelancing course and have established myself good knowledge in virtual assistance and general administrative tasks such data entry, transcription, Internet research, social media management & marketing. I can also utilize MS Application, Google Drive/Docs/Sheet, and Gmail.

 

I work hard with less supervision, integrity, and courage. As a growing individual looking to thrive in my chosen career, I am constantly eager to learn and develop new skills.
 
So if you're looking for someone who can help you with a job delivered with quality with the company's best interest in mind and if you have any additional projects you need assistance with, you would love working with me. I am looking forward to contributing my knowledge and work experiences for the growth and success of your business. 

EXPERIENCE
  • Ubiquity - Customer Service Representative  2015-PRESENT

  • Teleperformance - Customer Service Representative  2013-2015

  • Focus Direct Inc. - Quality Assurance Analyst 2010-2013

  • TeleTech Bacolod - Technical Support Representative 2008-2009

EDUCATION

BACOLOD CITY COLLEGE

Bachelor of Science in Industrial Technology

Major in Electronics S.Y. 2007 -  2008

Contact

Cordova Ave. Brgy. 18

Bacolod City, Neg. Occ.  6100

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Tel: 034-474-1838

Mobile: 0928-308-2271

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mariellemay.layasan101@gmail.com

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© 2017 by Virtual Assistant Marielle Layasan 

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